Tell us the game, your platform, and what happened.
Email player supportWhat to include
- The game name, platform, and version
- Your device model and operating system
- When it happened, what you saw, and steps to reproduce it
- A screenshot with personal information hidden, if useful
Before you write
The game will not load or has crashed
Try reopening the game and checking your connection and platform updates. If the problem continues, include the error message, your device, and when it happened.
My progress or save looks wrong
Keep the existing data and avoid clearing browser or app storage while the issue is being checked. Tell us the game, platform, and what happened before the problem. Save behaviour can differ by game and platform.
I have a purchase or refund question
If your game version offers purchases, also check the purchasing platform’s order help. Include the game, platform, and necessary order reference, without full payment details. The process depends on that platform and the applicable policy.
I have a privacy, deletion, or rights request
Use “Privacy request” or “Rights enquiry” in the subject and identify the website or game involved. Do not attach identity documents in your first email; any necessary verification can be discussed for the specific request.
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